One Step Retail Solutions is looking for an experienced Technical Support Specialist to join our external facing Network Support Specialist team at our headquarters in Phoenix, AZ.
SKILLS, KNOWLEDGE & ABILITIES:
• Must learn quickly (Demonstrated by certifications)
• Excellent positive communication skills
• Credentials in: Windows OS, Firewalls, Securities, Virus
• Strong knowledge of DOS, Windows 2000, Windows XP, Windows7, Server2003, and Server 2008
• Experience installing, configuring and troubleshooting Windows networks
• Experience installing, configuring and troubleshooting routers, hubs and switches
• Retail experience (Such as: ring sales, receiving and physical inventory)
• 2 years help desk experience
• Be able to work any of the following shifts and be available for after-hours, weekend/evening shifts:
6am -- 3pm
8am -- 5pm
10am -- 7pm
RESPONSIBILITIES INCLUDE:
• Install and troubleshoot Windows 2000 and XP workstation Windows7 and servers 2003 and 2008
• Install and troubleshoot stand-alone, LAN's & WAN's systems, including VPNs
• Install and troubleshoot firewalls, routers, hubs, and switches
• Configure networks fully, including adding users, configuring RAS, TCP/IP, and printing environments
• Hardware assembly, installations and repair
• Software installations (Retail Pro, CounterPoint, Ancillary Products, MSOffice, Utilities, etc.)
• Customer hardware testing and repair
• Customer on-site repairs
• Technical phone support
• Maintain any and all software credentials (such as Retail Pro/CounterPoint certifications)
• After hours support
NOTE: This is an external facing position, customer service is required.
BENEFITS:
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Aflac
- Life Insurance
- Personal & Accident Insurance
- Adoption Assistance
- Commuter Benefits
- Training & Development
- Monthly birthday and anniversary celebrations
- Games and parties celebrating holidays
- Generous Paid Vacation Time
- Paid Sick Leave
- Opportunities for Advancement and Professional Growth
We want to hear from you. Submit your resume and salary history.
EOE:
One Step Retail Solutions is an Equal Opportunity Employer (EOE).